WARRANTY
25 Year Limited Warranty
You're making a beautiful upgrade to your ceiling and we're here to help protect that investment. We guarantee that your ceiling tiles will be free from manufacturing defects for a period of twenty-five years from the original date of purchase.
Warranty Conditions and Limitations
This warranty covers material defects in the ceiling tile when used in a standard ceiling application. It does not cover labor, consequential or incidental damages. This warranty is not transferable and applies to the original purchaser only. Please note that painting the ceiling tile will void the warranty and may change some of its properties like its fire rating.
We're Ready to Help
Unlike a car, not much can go wrong with these ceiling tiles. However, in the rare event that you do encounter a defect with your tiles, we are here and ready to help. Just give us a call and we will work with you to identify the problem and, in case of defect, supply you with replacement tiles.
RETURNS
We know that projects take a while, and sometimes plans change. That's why, we offer a great return policy on all non-custom products:
- 90 day return window with no restocking fees
- Products must be unused/new and in their original boxes
- Customer is responsible for return shipping cost (we are happy to help arrange shipping)
- Partial returns where the quantity discount tier would change are refunded the difference between the original total and the total based on the kept quantity (see example)
Partial return example:
Bill purchased 400 tiles @ $ 5.25 per tile (a $ 0.74/tile discount when purchasing 400 or more). His order total was $ 2,100.00.
Scenario A:
Bill finishes his project with 100 tiles left over and wishes to return them. So we treat Bill's order as if he originally purchased 300 ceiling tiles, which wouldn't qualify for the quantity discount, making his new order total $ 1,797.00 (300 x $ 5.99). Bill pays for the return shipping and $ 303.00 is returned to his credit card.
Scenario B:
Bill finishes his project with 30 tiles left over and wishes to return them. So we treat Bill's order as if he originally purchased 370 ceiling tiles, which wouldn't qualify for the quantity discount, making his new order total $ 2,216.30 (370 x $ 5.99). In this particular case, since Bill's new total would actually be more than he originally paid, we wouldn't be able to provide any refund. It would be better for Bill to keep the tiles and save on the return shipping.
